Refund and Return Policy
Effective 22 September 2026. These rules apply to orders placed through the website and are shown before payment.
Cancellations
Send a cancellation request to hello@boyxdoll.com as soon as possible. A request can be accepted only before production, personalisation, or fulfilment has started. Approved processor or administrative costs will be disclosed before payment and deducted only where lawful.
Customised and hygiene-sealed products
Custom-made, personalised, made-to-order, or opened hygiene-sealed products are not returnable for change of mind, except where mandatory law requires otherwise. The applicable restriction will be identified before payment.
Damage, defect, or incorrect item
Contact hello@boyxdoll.com promptly after delivery with the order number, packaging photographs, product photographs, and a clear description. Do not discard packaging until the review is complete. We may offer repair, replacement, partial refund, or refund depending on evidence, supplier findings, and applicable law.
Approved returns and refunds
Do not return an item without written instructions. Approved items must be securely packed and returned to the stated address. Refunds are issued to the original payment method after inspection and may take additional banking time. Shipping or customs charges are refundable only where required by law or confirmed in writing.
This policy does not promise an automatic refund for every purchase and does not limit non-excludable consumer rights.